Interactive Voice Response – Modernized for Today’s Customers
Vulosoft IVR System are purpose built to provide a personalized customer experience while maximizing IVR containment. Single tier pricing results in a very economical per minute cost, and an easily customizable user interface eliminates the need for expensive and time-consuming IT intervention.
Or modern IVR System solutions include all of the tools you need to ensure every customer interaction is meaningful.
- Preserve context across channels
- Predict call intent based on recent transactions
- Adapt to each caller’s experience level
- Proactive outreach for notifications and reminders
- Visual IVR System and Text2IVR for ease of use
- In-Queue Self-Service and Callback
A Solid Foundation for IVR Applications: Speech Recognition, VoiceXML, SIP
Vulosoft combines industry-leading technology and proven contact center solutions to create an all-in-one modern IVR application. Whether it’s basic call routing, proactive outbound, or inbound self-service, we have you covered.
- Information retrieval, Telephone surveys
- Order status, Emergency notifications
- Virtual receptionists, Conferencing solutions
- Voice verification, and more…
Gather customer information and match it with data from your CRM and back office systems to deliver personalized, conversational service. Use voice biometrics to add an extra layer of security.
Live Assistance When Needed
Your IVR system should not only work with you, but also work for you. Vulosoft IVR System solutions allow self-service customers to help themselves, but will automatically route to a live agent for more complex or sensitive issues.